Shipping Policy – cloudswims.com
Thank you for shopping at cloudswims.com. This Shipping Policy explains how orders are processed, shipped, and delivered. Please read this policy carefully before placing your order so you understand our timelines, costs, and delivery procedures.
Order Processing Time
All orders are processed after payment has been successfully completed and verified. During peak seasons, holidays, or promotional periods, processing may take slightly longer due to higher order volume.
Orders are processed Monday through Friday, excluding public holidays. Orders placed on weekends or holidays will begin processing on the next business day.
Please note that processing time is separate from shipping time. The total time to receive your order equals processing time + transit time.
Shipping Methods and Delivery Estimates
We offer multiple shipping options depending on destination and availability. Estimated delivery times are shown at checkout and may vary by region.
Delivery times are estimates only and are not guaranteed. Transit times may be affected by customs clearance, local carrier delays, weather conditions, or other factors outside our control.
Shipping Destinations
We currently ship to many countries worldwide. Availability of shipping options and delivery speed depends on the destination country and local logistics networks.
If your location is not available at checkout, it means we currently cannot ship to that region. We continue expanding our coverage and appreciate your understanding.
Shipping Costs
Shipping fees are calculated at checkout based on:
- Destination country and region
- Selected shipping method
- Package weight and size
- Current carrier rates
From time to time, we may offer free shipping promotions. These offers will be clearly stated on the website and apply only under the specified conditions.
All shipping charges are shown before you complete your purchase.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link.
If you do not receive a tracking email, please check your spam or junk folder first. If you still cannot find it, contact our support team with your order number.
Customs, Duties, and Taxes
International shipments may be subject to customs duties, import taxes, and clearance fees imposed by the destination country. These charges are not included in the item price or shipping cost unless explicitly stated.
The customer is solely responsible for any customs duties or import taxes charged by local authorities. Customs policies vary widely by country, and we recommend contacting your local customs office for details.
Delays caused by customs inspections are beyond our control.
Delivery Issues
It is the customer’s responsibility to provide accurate and complete shipping information at checkout. We are not responsible for delivery problems caused by:
- Incorrect or incomplete addresses
- Invalid phone numbers or emails
- Refused deliveries
- Failure to collect packages
If a package is returned to us due to address errors or failed delivery attempts, we may require additional shipping fees to resend it.
Lost or Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery and provide photos of the packaging and items. We will review the case and arrange a suitable resolution.
If your tracking shows delivered but you did not receive the package, please first check with neighbors or your local carrier. If the issue remains unresolved, contact us within 7 days of the delivery status update.
Split Shipments
In some cases, orders containing multiple items may be shipped separately due to warehouse availability or packaging requirements. If this occurs, you will receive separate tracking numbers for each shipment at no additional cost.
Shipping Delays
While we work hard to meet all estimated delivery times, delays may occur due to factors beyond our control, including carrier disruptions, customs processing, severe weather, or global logistics constraints. We appreciate your patience in such situations.
Contact
If you have any questions about shipping or your order status, please contact customer support through cloudswims.com and include your order number for faster assistance.
By placing an order on cloudswims.com, you agree to the terms outlined in this Shipping Policy.